University of Kent research has found that when individuals feel that a system or authority is unresponsive to their demands, they are more likely to legitimise hacker activity at an organisation’s expense.
Individuals are more likely to experience anger when they believe that systems or authorities have overlooked pursuing justice on their behalf or listening to their demands. In turn, the study found that if the systems or authorities in question were a victim of hacking, individuals would be more likely to legitimise the hackers’ disruptive actions as a way to manifest their own anger against the organisation.
With more organisations at risk to cyber security breaches, and more elements of individuals’ social lives taking place online, this research is timely in highlighting how hackers are perceived by individuals seeking justice.
The research, led by Maria Heering and Dr Giovanni Travaglino at the University of Kent’s School of Psychology, was carried out with British undergraduate students and participants on academic survey crowdsourcer, Prolific Academic. The participants were presented with fictional scenarios of unfair treatment from authorities, with complaints either dismissed or pursued, before they were told that hackers had defaced the authorities’ websites. Participants were then asked to indicate how much they disagreed or agreed with the hackers’ actions. These hackers were predominantly supported by participants perceiving them as a way to ‘get back at’ the systems who do not listen to their demands.
Maria Heering said: ‘When individuals perceive a system as unjust, they are motivated to participate in political protest and collective action to promote social change. However, if they believe they will not have voice, they will legitimise groups and individuals who disrupt the system on their behalf. While this study explored individuals’ feelings of anger, there is certainly more to be explored in this research area. For example, there might be important differences between the psychological determinations of individuals’ support for humorous, relatively harmless forms of hacking, and more serious and dangerous ones.’